Refund Policy

 At VERITAS TECHNOLOGIES (SMC-PRIVATE) LIMITED, we are dedicated to delivering top-quality IT and digital payment services tailored to your business requirements. Our goal is complete client satisfaction, and this refund policy is designed to balance that goal with fair protection for both parties.

1. General Guidelines
  Because of the custom and digital nature of our services, refunds are typically not issued once work has begun or the project has been delivered. However, we recognize that certain circumstances may warrant review, and refund requests will be assessed individually.

2. Refund Eligibility
  You may qualify for a full or partial refund under the following circumstances:

  • Undelivered service: If payment was made and no work has started, nor any part of the service delivered
     
  • Duplicate transaction: If you were accidentally charged more than once for the same service
     
  • Cancellation by VERITAS TECHNOLOGIES (SMC-PRIVATE) LIMITED: If we are unable to complete your project and cancel it from our side
     
  • Incomplete or unsatisfactory delivery (within limited scope): If the final output does not meet the documented scope and you report the issue within 1 day of receiving the deliverables
     

3. Non-Refundable Scenarios
  Refunds will not be granted in the following cases:

  • Change of mind after project commencement
     
  • Delays due to lack of client response or engagement
     
  • Services or digital products that have already been delivered or accessed
     
  • Custom software, app, or payment system development after approval and start of initial phase
     
  • Monthly recurring services if cancellation was not submitted in writing prior to the next billing cycle
     

4. Submitting a Refund Request
  To request a refund, please contact us via email with the following information:

  • Your full name and company name
     
  • Invoice or payment reference number
     
  • A brief description of the issue
     
  • Any relevant supporting documents (if available)
     

We aim to review and respond to all refund requests within 1–2 business days.

5. Resolving Disputes
  Before initiating any chargeback or dispute through your bank or payment provider, we kindly ask you to reach out to us directly. We’re committed to handling concerns promptly and respectfully.

6. Policy Updates
 VERITAS TECHNOLOGIES (SMC-PRIVATE) LIMITED reserves the right to revise this Refund Policy at any time without prior notice. The most current version will always be published on our website.

7. Contact Us
  For any questions or clarifications about this policy, please get in touch with VERITAS TECHNOLOGIES (SMC-PRIVATE) LIMITED:

Email: veritastechnologies007@gmail.com